Callby AI

AI-Powered Virtual Customer Agent for Call Centers

Locations: 1 location

Callby AI

AI-Powered Virtual Customer Agent for Call Centers

Locations: 1 location

About

Callby AI provides an AI-powered virtual customer agent solution for call centers, offering 24/7 multilingual support. It enhances agent productivity, maximizes customer satisfaction, and eliminates waiting times by instantly responding to calls across various channels like phone, website, mobile app, WhatsApp, and social media. The platform integrates with CRM and other systems for personalized, data-driven interactions and offers flexible, scalable solutions.

Services

Public Communication Services

Callby AI's platform for public institutions to manage citizen requests quickly and efficiently. It handles address updates, appointment requests, social aid applications, complaint notifications, and public service application tracking, offering 24/7 uninterrupted multilingual support to enhance citizen satisfaction.

Energy & Utility Customer Service

AI-powered customer service for energy and utility sectors, providing 24/7 support for subscription management, bill inquiries, fault reporting, planned maintenance notifications, and secure payment guidance. It ensures instant, accurate information delivery without waiting times.

Airlines Customer Support

Flight-speed support for airline passengers covering flight delays, ticket changes, baggage tracking, and check-in. This 24/7 multilingual service provides instant information, simplifies processes, and seamlessly transfers complex inquiries to human agents, improving operational efficiency and passenger satisfaction.